Privacy Policy

CAT Conveyancing Consultancy Ltd 

Our contact details

Name: CAT Conveyancing Consultancy Ltd

Registered Office Address: Market House, Church Street, Harleston, Norfolk IP20 9BB

Phone Number: 01263 800089

E-mail: enquiries@ccclaw.co.uk

The type of personal information we collect

We currently collect and process certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

·      Email address

·      Full name

·      Phone numbers (mobile and land line)

·      Full address

·      Date of birth

·      National Insurance number

We may use your Personal Date to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.  

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide and maintain our service to you
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our service
• To monitor the usage of our service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other services which we offer that are similar to those you have already purchased or enquired about unless you have opted not to receive such information.

We also receive personal information indirectly, from the following sources in the following scenarios:

Estate Agents, Chartered Surveyors, Mortgage Brokers, Accountants, Law Firms and other professional advisors where you a party to or otherwise concerned with, for example:

• a corporate transaction (where your details may be placed in an online data room by us or other advisors.
• a commercial or domestic property transaction;
• a family, trust or probate matters; or due diligence.
• Financial Institutions (such as Banks. Building Societies and Finance Companies) where you are their customer/borrower/guarantor.
• By Clients acting in a representative capacity – e.g., Personal representatives, attorneys and trustees – who may provide us with information in connection with a matter.

Friends, family members or colleagues who may provide information to us as part of the work we undertake for them, for example where you are or may be:

• a beneficiary of an estate or trust;
• appointed by them in some representative capacity, such as an executor; or
• a party in or a witness to a dispute.

We use the information that you have given us to:

• fulfil our contractual obligation to provide legal services to you;
• fulfil our contractual obligations to other third parties – e.g., lenders and other financial institutions;
• arrange for the supply of another organisation’s services to you (e.g., conveyancing search providers, indemnity insurance providers EPC Assessors, etc);
• comply with our lawful commitments to various governmental agencies (e.g. to comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and other similar legislation;
• to comply the SRA’s Codes of Conduct; and
• to comply with our obligations that are set out in the Financial Conduct Authority Handbook.

NOTE: the list above is not exhaustive.

We may share this information with third parties who will use your information for the purposes of providing services to us or directly to you on our behalf. Such third parties may include other law firms, identity check providers, accountants, counsel, estate agents, mortgage brokers, lenders, surveyors and other professional advisers.

When we use third party service providers, we only disclose to them any personal date that is necessary for them to provide their services and we have an agreement in place that requires them to keep your date secure and not to use it other than in accordance with our specific instructions.  

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by emailing or writing to us at the address that appears at the top of this policy statement. (Please use “Withdrawal of Consent” as the subject heading of your email or letter.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information will be securely stored.

The length of time for which we retain your data is determined by several factors including the type of data, the purpose for which we use that data and our regulatory and legal obligations attached to this use.

Typically, the retention criteria are as follows for the following data types:

• Personal data
• Retention period
• Potential instructions
•  6 months in conveyancing transactions
• Transaction files
• Minimum of 7 years
• Legal and regulatory requirements

Time periods above might vary depending on legal and regulatory requirements from time to time in force

The only exceptions to this are where:

• the law requires us to hold your personal data for a longer period of time or delete it sooner.
• you exercise your right to have your data erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law; or
• in limited circumstances, the law permits us to keep your personal data indefinitely provided we have certain protections in place.

At the end of the relevant retention period, we will destroy or dispose of your data. Paper documents will be securely disposed of using a cross-cut shredder. Digital files will be securely disposed of using an appropriate software tool that permanently deletes and overwrites the data on the hard drive.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details set out at the top of this policy statement if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by directing your complaint to Christopher Taylor and addressed to CAT Conveyancing Consultancy Ltd’s registered office address which is at Market House, Church Street, Harleston, Norfolk IP20 9BB or telephone 01263 800089.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk